African American HairStylists: African American HairStylists: Paul Mitchell Salon School
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African American HairStylists: Paul Mitchell Salon School
African American HairStylists: Paul Mitchell Salon School: "Many ethnic women choose the profession of beautician -or- hair stylists 'as they are now known' in order to become self-sufficient and have..."
Tuesday, August 24, 2010
Paul Mitchell Salon School
Many ethnic women choose the profession of beautician -or- hair stylists "as they are now known" in order to become self-sufficient and have a career. I applaud these women for being in position to receive financial aid and having the initiative to do something more with their lives than breed illegitimate children and collect monthly government benefits because they refuse to file child support against the already married fathers of such children. But that's just saying...
Here is the real truth, most of the black women that have to repay loans for this particular trade will never work in high scaled salons as receptionists, hair cutters/stylists, or even a colorist because the simply matter of the fact is that the popular institutions only hire Caucasians and Hispanics. WHY? Because these people fit the motif----That is to say the imagine that the company wants to portray to a certain type of clientele: Let's be honest, we've all see it!
Really, when was the last time you walked into your local shopping mall, visited a salon there and saw an African American Woman working with a patron. If you say this is not true then I beg to differ with your opinion because the only case I can recall is when the shopping mall was located in a minority environment, but, we all know how rare that is!
So to continue my disappointment with African American Hair Stylists is that "YES" they have gone to trade school and obtained the skills for the job: The problem is when they have a client of bi-racial or even multi-racial ethnicity---- The stylist believes the same techniques used for coarse hard to manage hair also applies to textured hair that is uncommon to them such as long, wavy or straight strands.
AGAIN DIDN'T THEY LEARN ALL HAIR TYPES AND CURL PATTERNS IN SCHOOL
I become very uncomfortable with these people when you sit in their chair and discuss your needs, then you hear this phrase "I know what you want", "I know what I'm doing!"
Before you know it they've cut off way more hair than you requested. Your color looks as if your an orange haired street walker. The perm looks more frazzled than bedazzling and plugs of hair falling out in your hands then later in the shower.
AND, to top all this off your hair feels like cotton candy to the touch. What a nightmare!
Really is there anything more devastating in a female's life than waiting for her hair to regrow after damages? Do these beauticians understand the amount of trauma they have caused to a client who now has to search for someone that will chance correcting breakage, fallout, a hair style or repair a poor dye job?
Regarding the aforementioned, I took my daughter to Paul Mitchell Salon School, you know the type of place that allows future stylists to work on patrons under the supervision of an instructor.
Well, we arrived early for the appointment and in the mist of a shift change, thus I believed this was the reason for lack of customer service. However, after the chaos there were clearly two persons manning the front desk and we sat there for sometime without either of them or any other Paul Mitchell Representatives acknowledging us.
Finally, after a customer walked in and went up to the counter and received service I decided to do so as well. I originally spoke with a woman I thought may have been an instructor and informed her of my disturbance and she stated the on duty instructor would be notified.
I then turned to the female clerk behind the counter and made her aware of our appointment and requested a student other than an African American color my daughter's hair. Immediately, without hesitation or humor the young woman responded with "We can't do that, that's not how we do things here". I told her that "I understood policy, however as a paying customer I would like to speak with the instructor".
The girl relayed this information to her male counterpart they looked up at me and preceded to the back of the salon. Before I knew it there we various swarms of students grouping near us at the front and whispering but trying not to stare, simultaneously at least three other women appeared behind or along side of the receptionist counter whispering with the clerks trying to look inconspicuous.
I sat there observing this behavior and after they all had satisfied their curiosity everyone disseminated and began to take their perspective stations still looking and talking at a distance and informing the latter students of the matter.
By now a good deal of time has lapsed and the fore-mentioned instructor that was to speak with me never made an attempt. Eventually a short stout black female with a very close to the scalp all natural cut was before my daughter with a ticket in hand as she introduced herself. I asked yet again to speak with the instructor. Finally a black woman that I saw earlier at the counter discussing this matter with the clerks introduced herself as being in charge of customer liaisons.
She stated that was not how they did things, and went on to explain rotation and policy. I expressed my discomfort with Paul Mitchell's lack of professionalism from greeting customers to absence of discretion concerning the issue.
As we intelligently debated offenses committed by either side and made apologies for such both of us stating that was never the intent: This woman began to give me an ultimatum by stating "You have one or two choices" at which point I made it perfectly clear I was aware of my choices as we both seemed to be on the same page.
This customer liaisons person left me with "I'll leave you to talk it over", and I thanked her for her time.
RIGHT OR WRONG:
Anytime a paying customer makes a request that does not seem to fit protocol or popular beliefs the application of business ethics should supersede the common ghetto mentality and behavior that is all so commonly accepted in the workplace....
Here is the real truth, most of the black women that have to repay loans for this particular trade will never work in high scaled salons as receptionists, hair cutters/stylists, or even a colorist because the simply matter of the fact is that the popular institutions only hire Caucasians and Hispanics. WHY? Because these people fit the motif----That is to say the imagine that the company wants to portray to a certain type of clientele: Let's be honest, we've all see it!
Really, when was the last time you walked into your local shopping mall, visited a salon there and saw an African American Woman working with a patron. If you say this is not true then I beg to differ with your opinion because the only case I can recall is when the shopping mall was located in a minority environment, but, we all know how rare that is!
So to continue my disappointment with African American Hair Stylists is that "YES" they have gone to trade school and obtained the skills for the job: The problem is when they have a client of bi-racial or even multi-racial ethnicity---- The stylist believes the same techniques used for coarse hard to manage hair also applies to textured hair that is uncommon to them such as long, wavy or straight strands.
AGAIN DIDN'T THEY LEARN ALL HAIR TYPES AND CURL PATTERNS IN SCHOOL
I become very uncomfortable with these people when you sit in their chair and discuss your needs, then you hear this phrase "I know what you want", "I know what I'm doing!"
Before you know it they've cut off way more hair than you requested. Your color looks as if your an orange haired street walker. The perm looks more frazzled than bedazzling and plugs of hair falling out in your hands then later in the shower.
AND, to top all this off your hair feels like cotton candy to the touch. What a nightmare!
Really is there anything more devastating in a female's life than waiting for her hair to regrow after damages? Do these beauticians understand the amount of trauma they have caused to a client who now has to search for someone that will chance correcting breakage, fallout, a hair style or repair a poor dye job?
Regarding the aforementioned, I took my daughter to Paul Mitchell Salon School, you know the type of place that allows future stylists to work on patrons under the supervision of an instructor.
Well, we arrived early for the appointment and in the mist of a shift change, thus I believed this was the reason for lack of customer service. However, after the chaos there were clearly two persons manning the front desk and we sat there for sometime without either of them or any other Paul Mitchell Representatives acknowledging us.
Finally, after a customer walked in and went up to the counter and received service I decided to do so as well. I originally spoke with a woman I thought may have been an instructor and informed her of my disturbance and she stated the on duty instructor would be notified.
I then turned to the female clerk behind the counter and made her aware of our appointment and requested a student other than an African American color my daughter's hair. Immediately, without hesitation or humor the young woman responded with "We can't do that, that's not how we do things here". I told her that "I understood policy, however as a paying customer I would like to speak with the instructor".
The girl relayed this information to her male counterpart they looked up at me and preceded to the back of the salon. Before I knew it there we various swarms of students grouping near us at the front and whispering but trying not to stare, simultaneously at least three other women appeared behind or along side of the receptionist counter whispering with the clerks trying to look inconspicuous.
I sat there observing this behavior and after they all had satisfied their curiosity everyone disseminated and began to take their perspective stations still looking and talking at a distance and informing the latter students of the matter.
By now a good deal of time has lapsed and the fore-mentioned instructor that was to speak with me never made an attempt. Eventually a short stout black female with a very close to the scalp all natural cut was before my daughter with a ticket in hand as she introduced herself. I asked yet again to speak with the instructor. Finally a black woman that I saw earlier at the counter discussing this matter with the clerks introduced herself as being in charge of customer liaisons.
She stated that was not how they did things, and went on to explain rotation and policy. I expressed my discomfort with Paul Mitchell's lack of professionalism from greeting customers to absence of discretion concerning the issue.
As we intelligently debated offenses committed by either side and made apologies for such both of us stating that was never the intent: This woman began to give me an ultimatum by stating "You have one or two choices" at which point I made it perfectly clear I was aware of my choices as we both seemed to be on the same page.
This customer liaisons person left me with "I'll leave you to talk it over", and I thanked her for her time.
RIGHT OR WRONG:
Anytime a paying customer makes a request that does not seem to fit protocol or popular beliefs the application of business ethics should supersede the common ghetto mentality and behavior that is all so commonly accepted in the workplace....
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